PLACING AN ORDER When you're done shopping, click "checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag before proceeding to checkout. INTERNATIONAL COUNTRY If your country is not provided in the drop down menu, please put the name of your country in the "Comments" section provided under Shipping Information. If we are unable to ship to your country a cancellation email will be sent to you. CONFIRMATION OF ORDER When you enter your credit card information and click "submit order" on the review page, we'll give you a confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. OTHER WAYS TO PLACE AN ORDER If you prefer to not order online or need special delivery arrangements, you may download our order form and fax to (650) 342-8918 or email to customerservice@thudrumble.com, Subject: New Online Order. PAYMENT AND BILLING ThudRumble.com accepts the following forms of payment: Visa, MasterCard, American Express, and Discover/Novus. Your credit card will not be charged until your order is shipped. You can also pay with PAYPAL or money order/cashiers check by downloading our order form. Please do not send cash. SALES TAX We are required to collect tax for all California customers, based on destination address of your shipment. SHIPPING OPTIONS* UPS Ground - Following credit card authorization and verification of information, you will receive your order within approximately 1 to 10 business days. Express- If you need something right away, we can ship it to you via air mail at an additional charge. For weekday air delivery, order must be received by 8 a.m. PST of the next *business day, and credit card authorization and verification must be obtained. *Please note: All orders are shipped out during regular business hours (Monday through Friday, not including holidays) ORDER STATUS AND TRACKING All Orders will receive at least two e-mails after you have placed your order and provided us with a valid email address. The first confirms that your order has been received (your confirmation number will be included). This email should arrive within approximately 24 hours. The second confirms that your order has been shipped (any tracking information will be included). Find the applicable UPS or USPS tracking number in the email we sent you confirming that your order has been shipped. Use that number at www.ups.com or www.usps.com to check the status of your order online respectively. If your order appears late, please remember: 1) to check your email. If there are any complications with your order you will be immediately notified to the email address you provided us. 2) credit card approval must be received prior to processing 3) overnight orders placed after 8 a.m. PST are processed the following business day 4) express delivery only occurs on business days, excluding holidays