RETURNS AND EXCHANGES We apologize for any inconvenience but we DO NOT ACCEPT RETURNS OR EXCHANGES AT THIS TIME. We will gladly replace defective merchandise or correct mistakes with your order if postmarked within 14 days of invoice date. Replacement merchandise will be shipped to you at no extra charge. NO REFUNDS WILL BE ISSUED. Please follow the procedure below: Write customerservice@thudrumble.com with order number (ONL# ___ ) to assist you with your return. A RA# (Return Authorization) may be issued by service representative and is required for returned/exchange. RA# will be void if product is not received within 30 days after date of issued and return/exchange will not be voided. Place the merchandise in a secure box with a copy of your original invoice, then send the box back to us via insured and trackable mail to the address provided by customer service. THINGS TO KEEP IN MIND ThudRumble.com does not assume responsibility for packages lost in the mail. ALL NON-DEFECTIVE RETURNS WILL NOT BE CONSIDERED AND WILL NOT BE SHIPPED BACK TO CUSTOMER. Please contact us at customerservice@thudrumble.com should you have any specific questions regarding your return. QFO PURCHASES All QFO purchases come with a one year Vestax Parts/Labor Warranty. Product and Technical support can be reached at the following number 866-474-7711 or at vestax@americanmusicandsound.com